RESUMÉ

CREATIVE SERVICES MANAGER AND DESIGNER

February 2021 — Present

I look to hone customer success skills and build new systems and innovative business solutions. As lead for the creative arm of the group, am dedicated to building consistent brand with the portfolios and work to facilitate smooth connections between internal stakeholders and creative teams.

• Hiring, training and oversight of the creative team of 3 designers with comprehensive skillsets (video, animation, print, E-mail design, social media posts, photography, videography)
• Research and Implementation of a new Project Management tool (Wrike) that will streamline team projects and identify process improvement opportunities through data analysis
• Development of a Service Level Agreement (SLA) for our clients to provide project and team expectations
• Managed a high volume of projects as the team was being built throughout 2021
• Brand review, oversight, and brand alignment initiative launched to improve cohesiveness across brands

ART DIRECTOR, BRAND SPECIALIST AND GRAPHIC DESIGNER

2020 — Present

Designer of interactive experiences, data visualization, infographics, print/banner advertisements, branding systems, logos, E-mails, presentations, newsletters, thought leadership, social media posts, and case studies.

TEAM/BRAND MANAGER AND CREATIVE LEAD

2011 — 2020

Guidehouse is a provider of consulting services to the public and commercial markets with capabilities in management, technology, and risk consulting.

Responsible for the development of processes, best practices, design, and scheduling of the firm’s print and digital design initiatives. Performed hiring, training and development of all internal design resources and oversight of work distribution from clients to the appropriate internal and third-party creative staff while ensuring deadlines were met and brand guidelines/processes were adhered to. Provided regular reporting of department initiatives to the Chief Marketing Officer.

• Design lead for company rebranding efforts and responsible for brand oversight to ensure material produced for internal and external distribution was compliant according to brand and solid design standards
• Designer of interactive experiences, data visualization, infographics, print/banner ads, E-mails, presentations, newsletters, thought leadership, video, social media posts, and case studies
• Managed development of multimedia design templates to ensure industry best practices and design trends were adhered to
• Ensured the brand remained relevant through regular review of firm offerings, how we were marketing through the different channels, what differentiated us from our competition in the marketplace, and adjusting strategy accordingly
• Responsible for managing the multimedia design operating budget and delivered positive ROI by reducing team cost by 15% through implementation of technology allowing internal production of interactive assets and streamlining of processes
• Management of outside creative agencies, programmers, branding/web development firms, illustrators, and the corporate print vendor (Lake County Press) to ensure all projects were on-time, on-budget, and brand compliant
• Improved team culture and collaboration through weekly meetings where firm initiatives, training, and key projects were discussed. Critiques of design work led to informed and innovative choices throughout the design process and fostered team development and collaboration
• Encouraged designer growth by providing opportunities for each to work on a variety of design project types, and required career development opportunities were leveraged, resulting in condensed turn-times and increased team engagement

SENIOR DESIGN COORDINATOR

2003 — 2011

Navigant was a global professional services firm with offerings including strategic, financial, operational, technology, risk management, compliance, investigative solutions, dispute resolutions services and business process management.

Designer of all marketing material and templates for promotion of the Navigant brand. Spearheaded the creation of HTML email designs and animated assets for internal and external use and mentored and trained all Jr. level designers.

• Executed brand compliant marketing material that aligned with the strategy of the firm across different media platforms (print, interactive, animations, e-marketing, event material, collateral, advertisements, print/digital banners, litigation graphics, videos and presentations) while remaining within predetermined budgets and timeframes
• Promoted to team lead by consistently exceeding goals, supporting company culture, and increase of internal design capabilities of the firm such as responsive email designs, interactive/animation capabilities, and creation of robust templates for team use, which resulted in better customer service

PRODUCTION TEAM MANAGER & DESIGNER

1998 — 2003

Physician Education, Inc. (PhysicianEd) was a producer of online education interfaces where physicians could gain required CME (Continuing Medical Education) credits.

Implemented the print design department in order to bring all marketing material and package design completely in-house for this medical on-line educational program company.

• Once established as the production manager, was responsible for hiring, training and scheduling of internal and contract design staff and ensured deadlines were adhered to in order to meet company goals and objectives. Was the lead product designer where I edited audio and video assets, was the creator of the company’s HTML/XML/Flash user interface.

DESIGN

Animation ❖ Art Direction ❖ Audio/Video Production ❖ Corporate Branding ❖ E-mail ❖ Presentation ❖ Print ❖ Team Leadership ❖ User Experience ❖ Web

SOFTWARE

ADOBE CREATIVE SUITE

Animate ❖ Audition ❖ Dreamweaver ❖ Illustrator ❖ InDesign ❖ Premier ❖ Photoshop

MICROSOFT OFFICE

Excel ❖ PowerPoint ❖ Visio ❖ Word

OTHER

Figma

ELECTRONIC MARKETING

Ceros ❖ ContactMonkey ❖ Eloqua ❖ ExactTarget ❖  Sitecore ❖ Scribble (formerly ION Interactive) ❖ Wordpress ❖ Workfront

PROGRAMMING

ActionScript ❖ CSS ❖ HTML

BFA GRAPHIC DESIGN

Maine College of Art ❖ Portland, Maine

USER EXPERIENCE DESIGN CERTIFICATION

General Assembly ❖ Boston, Massachusetts

SHARED VALUES AWARD

This award is granted to individuals who consistently demonstrate dedication to the firm (Navigant) and provide creative, impactful client service. Recipients consistently exceed client and employee expectations and are leaders within their Practice Areas, teams and/or home offices.